# Work the Needs attention list

> The Needs attention tile counts what is genuinely outstanding: overdue invoices, debt over 90 days, flights flown but never invoiced, flights awaiting close-out, grounded aircraft, open squawks, and anything expiring. Click one and the report opens already filtered.

Source: https://www.aerscheduler.com/docs/reports/needs-attention
Section: Reports and analytics. For: Owners, Admins, Dispatchers, Technicians.

"Needs attention" is a tile on your dashboard that counts what is genuinely outstanding: overdue invoices, debt
over 90 days, flights flown but never invoiced, flights awaiting close-out, grounded aircraft, open squawks, and
anything expiring. Click a count and the report opens already filtered.

**Who can do this:** Owners, Admins, Dispatchers, Technicians

## Where the list is

It is a tile on your board, titled "Needs attention", on `Dashboard` (web console) and on
`Reports → Overview` (web console). Both show the same board.

If everything is clear it reads "Nothing needs attention right now."

Because it is a tile, you can move it, resize it, or take it off the board entirely, and add it back later from
"Add tile" by choosing the Widget shape. See
[Build your dashboard](https://www.aerscheduler.com/docs/reports/build-your-overview-dashboard).

## What each item counts

There are eleven possible items. Each is a filter over a real report, and each carries its own time window.

| Item                  | What it counts                                                        |
| --------------------- | --------------------------------------------------------------------- |
| Overdue invoices      | Invoices past their due date and still unpaid                         |
| Receivables 90+ days  | Debt older than 90 days, whether on an invoice or a ledger            |
| Flown, not invoiced   | Flights that were closed out but never turned into an invoice         |
| Awaiting close-out    | Flown in the last 60 days and still waiting to be closed out          |
| Awaiting sign-off     | Closed out in the last 60 days, but a pilot still owes their sign-off |
| Grounded resources    | Aircraft currently grounded                                           |
| Open squawks          | Squawks reported and not yet resolved                                 |
| Maintenance overdue   | Maintenance past its hours or its date                                |
| Documents expiring    | Medicals, reviews and insurance lapsed or due within 30 days          |
| Currency lapsing      | Pilots out of currency, or within 30 days of it                       |
| Endorsements expiring | Solo and other timed sign-offs lapsed or due within 30 days           |

An item at zero is not hidden. Zeros are collapsed into a single "Clear:" line at the bottom of the tile, naming
them, so you can tell "nothing overdue" apart from "we do not track that".

Hover a row to read what it counts, which is where the detail in the table above lives in the product.

## These counts ignore the date range above them

The tile sits on a board with a date range picker, which makes it look as though it obeys that picker. It does not,
and its header says what it is showing instead of naming a window.

Each item uses whatever window makes it useful:

- **Overdue invoices** and **Flown not invoiced** cover all time. An invoice that went overdue eighteen months ago
  is still overdue.
- **Awaiting close-out** and **Awaiting sign-off** cover the last 60 days only. Over all time it would count every un-closed flight since
  the school opened, which nobody would ever work through.

> **Note:** Changing the board's date range does not change these counts. If you want a number that follows the picker, that is
> what the other tiles are for.

## Clicking through opens the matching report

Click a count and AerScheduler opens the report behind it, pre-filtered, over the exact window the count was taken
on. On the phone, each row opens the matching screen already filtered: **Awaiting sign-off**, for example, opens
Reservations on its Awaiting sign-off status.

> **Careful:** That means the date picker on the report you land on may show dates you never chose. It is deliberate. Without it,
> a card reading "3 endorsements expiring" would open a table reading "Nothing matched", because the count looks
> forward and the report opens on the last 30 days.

## Items showing zero

A zero in the "Clear:" line is a real finding. It says the school has none of that thing outstanding right now, not
that the check failed.

The one to be careful about is "Flown, not invoiced" reading zero when you expected a backlog. Voiding an invoice
puts its flight back into that count, and closing out a flight is what puts it into scope in the first place. See
[Why a flight was not invoiced](https://www.aerscheduler.com/docs/billing/why-a-flight-was-not-invoiced).

## Items that are missing for your role

An item is dropped entirely if you cannot run the report underneath it.

| Role         | What the tile can show                                      |
| ------------ | ----------------------------------------------------------- |
| Owner, admin | All eleven                                                  |
| Dispatcher   | Everything except Overdue invoices and Receivables 90+ days |
| Technician   | Grounded resources, Open squawks, Maintenance overdue       |

There is nothing greyed out to click, so a shorter tile is not a fault. See
[Who can see which reports](https://www.aerscheduler.com/docs/reports/who-can-see-which-reports).

## The one to work first

If you only have ten minutes, work them in this order. The first two are money already earned that has not been
collected, and they are the items that most often sit untouched for months.

1. **Flown, not invoiced**

   Flights that happened and were never billed. This is revenue the school has already delivered.
   See [Why a flight was not invoiced](https://www.aerscheduler.com/docs/billing/why-a-flight-was-not-invoiced).

2. **Overdue invoices**

   Money billed and not collected. See [Chase unpaid invoices](https://www.aerscheduler.com/docs/billing/chase-unpaid-invoices).

3. **Awaiting close-out**

   These become the two items above if you leave them. See
   [Ramp out and ramp in](https://www.aerscheduler.com/docs/scheduling/ramp-out-and-ramp-in).

4. **Grounded resources and Open squawks**

   Aircraft that cannot earn. See
   [When AerScheduler grounds an aircraft](https://www.aerscheduler.com/docs/maintenance/when-aerscheduler-grounds-an-aircraft).

5. **The expiring items**

   Documents, currency and endorsements. These have lead time, which is exactly why they get forgotten.