# Why a flight was not invoiced > Work through the six reasons a completed flight produced no invoice, starting with the one that is true nine times out of ten. Source: https://www.aerscheduler.com/docs/billing/why-a-flight-was-not-invoiced Section: Billing and payments. For: Owners, Admins, Instructors. Nine times out of ten somebody has not confirmed the review with their PIN, so nothing was billed. Check that first, then work down this list in order. On Account ledger, look for a ledger charge rather than a Stripe invoice. **Who can do this:** Owners, Admins, Instructors ## 1. Check the sign-offs first Open the booking on `Schedule` (web console) and read the step badge in the Close-out section. | Badge | What it means | | ----------------------------------- | ------------------------------------- | | Not started, In flight | The flight has not been ramped in yet | | Awaiting review, Awaiting close-out | Somebody still owes a confirmation | | Reviewed, Billed, Paid | The close-out is finished | No invoice exists until **every** assigned pilot has confirmed with their PIN. A flight that flew in March and is still sitting at "Awaiting review" has produced nothing. Chase whoever's confirmation is missing. If that person can no longer sign off at all, raise a [manual invoice](https://www.aerscheduler.com/docs/billing/create-a-manual-invoice) for the amount instead. Guest and discovery flights never have sign-offs at all. They are closed out and billed in one step: see [Bill a discovery or guest flight](https://www.aerscheduler.com/docs/billing/bill-a-discovery-or-guest-flight). ## 2. Billing is switched off `Settings → Billing` (web console) → **Billing enabled**. > **Careful:** With Billing enabled off, close-outs complete perfectly normally and no invoice is raised, > with nothing on screen to say so. If a whole month of flights produced no invoices, this > is usually why. Only the organization owner can turn it on and save. ## 3. Stripe setup is not finished Same page, the **Payouts** card. If the badge reads **Not connected**, nothing bills, even with Billing enabled on. Both are required. An abandoned Stripe onboarding leaves the badge at Not connected. Click **Connect payouts** again to finish it. See [Turn on invoicing and card payments](https://www.aerscheduler.com/docs/billing/turn-on-invoicing-and-card-payments). ## 4. The aircraft has no rate `Aircraft` (web console) → open the tail → edit → **Rate (per hour)**. A tail with no rate prices its time at zero. If there was no instruction either, the whole booking comes to nothing and there is nothing to invoice. See [Set your aircraft and instruction rates](https://www.aerscheduler.com/docs/billing/set-aircraft-and-instruction-rates). The same applies to instruction: with no rating rate and a default instructor rate of $0.00, instruction bills zero. ## 5. Maintenance bookings are never invoiced By design. A maintenance booking exists to keep the aircraft off the schedule, not to charge anybody. Nothing is wrong. ## 6. The share came to less than 50 cents Stripe will not accept an invoice below 50 cents. > **Careful:** If a person's share prices under 50 cents, that share is skipped and no invoice is raised > for them. The booking is still treated as billed. On a cheap booking split several ways, > one or more people can simply never get billed. ## Only some people on the booking were billed On a split booking each payer gets their own invoice, and they are raised one at a time. Two things leave gaps: - A share under 50 cents, as above. - Voiding one person's invoice. Voiding does **not** re-apportion their share to the others, so the booking is left partially billed. > **Careful:** **Create invoice** does not fix this, on either surface. It is hidden as soon as anybody on > the booking holds a live invoice, so a partially billed booking never offers it. Raise a > [manual invoice](https://www.aerscheduler.com/docs/billing/create-a-manual-invoice) for the person who was missed > instead. ## How to bill it now 1. **Open the reservation** On the dispatch board in the console, or the reservation screen in the app. It has to be completed, with every sign-off done. 2. **Click Create invoice** In the console it is the button at the bottom of the close-out panel, under "Review complete, and this flight has no invoice against it." In the app it is in the bubble menu. 3. **Confirm** You get "Invoice sent", or one invoice per payer on a split booking. > **Note:** **Create invoice** is admin and owner only, on both surfaces, because the endpoint is. A > dispatcher can close a flight out and cannot bill it. It also only appears when billing and > Stripe are on, the reservation is complete, and no live invoice exists against it yet. ### Finding the flights that were missed In the web console, `Billing` (web console) → set the **Status** filter to **Unbilled reservations**. That lists past bookings with no invoice against them. ![Billing, Unbilled reservations](https://www.aerscheduler.com/docs/billing-unbilled-reservations.png) > **Careful:** The **Bill** button on those rows does not invoice the flight. It opens the manual New > invoice dialog with the member filled in and the booking's title as the memo, and nothing > else: no hours, no rate, no link back to the booking. After using it the reservation still > shows as unbilled, and the invoice will not appear in that aircraft's revenue. To bill the > flight itself, finish the close-out or use **Create invoice** on the booking. If you genuinely want to charge a flat amount by hand, that dialog is the right tool. See [Create a manual invoice](https://www.aerscheduler.com/docs/billing/create-a-manual-invoice). ## Still nothing - Confirm the person you expected to be billed is actually a payer. An instructor with a student aboard is being paid, not billed, so they never receive an invoice. See [Fill in Who pays what on a shared booking](https://www.aerscheduler.com/docs/billing/who-pays-what-at-close-out). - Check [Billing troubleshooting and FAQ](https://www.aerscheduler.com/docs/billing/billing-troubleshooting) for the rest of the surprises.